FAQ

Orders & shipping

Do you ship internationally?
Yes. MULTIPLY is available to customers worldwide. Shipping rates and estimated delivery times will be calculated at checkout based on your location. Please note that international orders may be subject to local customs duties or import taxes, which are the responsibility of the recipient.
How long will it take to receive my order?
We process orders within 1–2 business days. Delivery timelines vary by location — standard domestic shipping typically arrives within 3–5 business days, while international orders may take 7–14 business days. You'll receive a tracking number by email once your order is on its way.

Product Guidance

Are MULTIPLY products suitable for everyday use?
Yes — and that's intentional. Our formulas are designed to integrate naturally into your daily rhythm rather than disrupt it. Lightweight, non-accumulating, and free from unnecessary fillers, each product is built for consistency. Because we believe real transformation doesn't happen in a single application — it happens over time, through repetition and care. That's the nature of growth.
Which MULTIPLY products are right for my hair?
Every hair journey is different — and the answer often starts with understanding where you are in yours. We created On Becoming, our journal, as a place to explore exactly that: the relationship between how we care for our hair and how we grow into ourselves.
Are MULTIPLY products safe for colour-treated or chemically processed hair?
Yes. Our formulas are developed with sensitivity in mind — free from sulfates and harsh stripping agents that can compromise color or further stress processed hair. If you have specific concerns about your hair's condition, we recommend reaching out to our team directly at consultation@multiplyhair.com.