At MULTIPLY, we are committed to protecting your privacy. This policy explains what information we collect, how we use it, and the choices you have in relation to your personal data. By using our website or purchasing our products, you agree to the practices described here.

 

Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and contact details when you create an account or place an order
• Billing and shipping address
• Payment information (processed securely through third-party providers — we do not store card details)
• Communications you send us, including support and consultation inquiries
• Responses to optional surveys or quizzes (including our hair consultation feature)

We also collect certain information automatically when you visit our site, including device type, browser, IP address, and browsing behavior via cookies and similar technologies.

 

How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Communicate with you about your purchases and inquiries
• Personalize your experience and product recommendations
• Send marketing communications, where you have opted in
• Improve our products, website, and services
• Comply with legal obligations

 

Sharing Your Information

We do not sell your personal data. We may share your information with trusted third parties who assist us in operating our business, including:

• Payment processors
• Shipping and logistics partners
• Email marketing platforms
• Website analytics providers

All third parties are contractually required to handle your data in accordance with applicable privacy laws.

 

Cookies

Our website uses cookies to enhance your browsing experience and understand how our site is used. You may adjust your cookie preferences at any time through your browser settings or our cookie consent tool.

 

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

 

Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent for marketing communications at any time
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, contact us at support@multiplyhair.com.

 

Data Security

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no method of transmission over the internet is fully secure.

 

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies separately.

 

Changes to This Policy

We may update this policy from time to time. When we do, we will revise the date at the top of this page. Continued use of our site following any changes constitutes acceptance of the updated policy.

 

Contact

For any privacy-related questions or requests: support@multiplyhair.com