SHIPPING

 

Processing Time

Orders are processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has been dispatched.

 

Domestic Shipping

Standard delivery: 3–5 business days Express delivery: 1–2 business days Shipping rates are calculated at checkout based on order weight and destination.

 

International Shipping

We ship worldwide. Estimated delivery for international orders is 7–14 business days, depending on destination and local customs processing. International shipping rates are calculated at checkout.

Please note that MULTIPLY is not responsible for delays caused by customs clearance. Any applicable import duties, taxes, or customs fees are the sole responsibility of the recipient.

 

Order Tracking

Once dispatched, you will receive a tracking number by email. You can use this to monitor your shipment at any time.

 

 

RETURNS

 

Our Policy

We want you to be happy with your purchase and are here for any concerns or questions along the way.

Should you need to return your purchase, you have 14 days from receiving your order to arrange an exchange or return. We'll refund you the full cost of the item — however, the cost of return shipping, VAT, or any applicable duties are the responsibility of the customer.

Please note that returns are only accepted on products that are unsealed, unopened, and unused. We are unable to issue a full refund if goods show signs of having been opened or used.

 

How to Request a Return

Reach out to our Customer Care team at  support@multiplyhair.com with your order details and reason for return. We'll guide you through the next steps.

Refunds are processed within 2–5 business days of receiving the returned product.

 

Returning Your Order

When sending a return, please package your items securely and ensure you obtain proof of postage or delivery. MULTIPLY takes responsibility for your parcel only once it has been received by us. Items lost in transit will not be treated as returned and cannot be exchanged or refunded.

 

Please Note

Refund requests made outside of the 14-day return window cannot be processed. All returned goods will be examined upon receipt before a refund is issued.

For any questions, contact us at support@multiplyhair.com, we respond within 1–2 business days.